If you have wired funds to SureFund to complete a deal and the status still shows Waiting for Funds, please check the time the wire was sent.
If the wire was sent within the last 4 hours and the amount and Wire Deposit ID are correct, please note that wires can take up to 4 hours to be received and allocated in our account.
If the wire was sent more than 4 hours ago, please send a copy of the wire confirmation to help@surefund.ca.
Once received, we will review the wire details to confirm:
- The time the wire was sent.
- The amount sent matches the amount due for the transaction.
- The Wire Deposit ID is included on the wire confirmation.